Shipping policy

Shipping Policy

At Biovera, we aim to process and ship orders as quickly as possible while keeping customers updated throughout the delivery process.

Order Processing

Orders are usually processed within 1 to 3 business days after payment is received. During busy periods, sales events, product launches, or unexpected supplier delays, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details where available.

Estimated Delivery Times

Estimated delivery times may vary depending on your location, the shipping carrier, customs processing, and product availability.

Typical estimated delivery time is:

United States: 7 to 14 business days
Canada: 7 to 14 business days
United Kingdom: 7 to 14 business days
Australia and New Zealand: 7 to 14 business days
Other international locations: 10 to 20 business days

These timeframes are estimates only and are not guaranteed.

Shipping Locations

Some products may ship from different fulfillment locations depending on stock availability and customer location. If your order contains multiple items, your products may arrive in separate packages.

Incorrect Shipping Information

Customers are responsible for entering the correct shipping address at checkout. Biovera is not responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate or incomplete shipping details provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at [support email]. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package appears delayed, please check the tracking information first. Shipping delays may occur due to customs, weather, courier delays, incorrect addresses, or high volume periods.

If your order has not arrived within 25 business days from dispatch, please contact us so we can review the issue.

Customs, Duties, and Taxes

Customers are responsible for any customs fees, import duties, taxes, or other charges that may apply in their country. Biovera is not responsible for delays caused by customs processing.

Contact

Refer to the contact page on our website